About the Department
The Engineering Department plans and controls the operations, maintenance, and capital Improvements of Public Works Infrastructure and services in the areas of Transportation Services (streets, sidewalks, and traffic systems), and Environmental Services (water treatment, water distribution, wastewater collection, and solid waste collection), and town buildings.
Public Works Operations & Maintenance Performance Standards
The Public Works Operations and Maintenance Performance Standards is a structured system aimed at setting attainable goals for the inspection and maintenance of all public works infrastructure. Asset defects, for example potholes, are noted and prioritized for repair based on risk and severity and are scheduled for completion in accordance with stated repair time frames in the performance standards. In addition to the internal inspection and reporting system the program will continue to be supplemented by customer service requests (CSR’s). CSR’s are an important part of the reporting system and all CSR’s will receive an immediate notification response and an estimated repair timeline response within 3 days.
Although Public Works staff shall make every effort to meet the Operations and Maintenance Performance Standards goals. There will be times that seasonal conditions, unsuitable weather, or other factors limit the ability to meet the desired repair timelines.
Second Floor, Town Hall
695 Prince Street
Truro, Nova Scotia
Canada B2N 1G5
Tel: (902) 895-4243
Fax: (902) 893-6091
After hours and weekend emergencies, call 902-895-5351
Email: Engineering & Public Works